How is TakeNote different from other lecture supplements?
TakeNote is Cornell's oldest and most well-established note-taking service. We receive explicit permission from professors before covering their courses EVERY semester. We select our notetakers very carefully. They are highly-trained dedicated students so we guarantee that notes from every lecture will be available. In addition, our 2017 team is committed to providing excellent customer service and can be reached at any time. Starting in the Spring 2017 semester, we guarantee that you will receive a response within 24 hours to any email.
How do I purchase TakeNote?
Live Notes can be purchased directly through the Cornell Store. It is the same process as buying a textbook. TakeNotes are listed as an optional eBook under textbooks for a particular course.
Clicking on the cover of the TakeNote on our 'Courses' page will take you directly to the corresponding class on the online Cornell store.
Reprints can be purchased through Redshelf. Clicking on the cover of the Reprint on our 'Courses' page will take you directly to the corresponding class on Redshelf.
What is the difference between Live Notes and Reprints?
Live Notes are courses where we have a notetaker in the class throughout the semester and upload notes on a weekly basis.
Reprints are notes from previous semesters with all the notes already uploaded when you purchase a subscription. Reprints are used for classes where course material has not changed much between semesters. In the past, customers have found reprints almost identical to the current lecture.
How do I access my subscriptions?
1. Go to www.redshelf.com
2. Log in to your account. If you do not have an account, use the sign up button in the top righthand corner to create one.
3. Once you are logged into your account, click on "Redeem an Access Code" located on the righthand side of the red bar labelled 'My Shelf'.
4. Enter the code that is on your Cornell store receipt.
5. Click 'View Book Details' and select the week that you would like to access notes for. Happy studying!
Can I share my subscription?
TakeNote has a strict no-sharing policy. Customers found sharing or selling notes will have their account immediately de-activated with no refunds and will be reported to Cornell's academic integrity office.
Does TakeNote allow refunds?
TakeNote is confident in our ability to provide high quality lecture notes. However, should you desire a refund, our team is here to help.
To request a refund, please send us an email to firstname.lastname@example.org with the subject line: TakeNote Refund Request [First Name, Last Name]. Please include the course you purchased a subscription for and the reason you are requesting a refund. We will do our best to answer your email within 24 hours.
I still have questions. Where can I ask them?
Feel free to contact us at email@example.com. We are happy to answer any questions or help solve any issues you may be experiencing.